Due to an internal system upgrade, Coal Authority will not be processing any new searches between 5pm on 10th January - midnight 15th January.
Coal Authority will process any searches submitted up to 5pm on 10th January within their usual turnaround time. Any searches submitted after 5pm on 10th January will not be processed until 15th January.
Coal Authority have advised that these dates are provisional and may change.
Providing the best possible value and service to our customers has always been our priority. For the past three years we have managed to absorb many of our increased costs and not forwarded these on to you. As a result, our prices have been maintained or subject to only minor increases. Unfortunately this year, due to the rising cost of inflation which affects all of our operating costs, we have had to make the difficult decision to raise our fees. We are giving our customers 30 days notice of these changes to allow you to plan for these adjustments. A summary of the main fee increases are listed below.
Residential fees
Commercial fees
General fee increases
Other search fees will increase between £0.35-£0.91.
In addition to our service charges we are aware that at the start of the year some of our data provider charges may also increase. We have no control over these and we will adjust the data provider fees accordingly as we are notified.
Your custom and loyalty is extremely important to us and we remain committed to providing the best possible value for money. We are also planning some exciting new developments on our website and we look forward to sharing these with you next year.
We thank you for your understanding and we look forward to your continued loyalty in 2012.
In the meantime, if you have any queries, please contact your account manager or your helpdesk.
Tower Hamlets and Hackney Local Authority are currently experiencing staff shortages.
Tower Hamlets are currently taking 20 days and Hackney are taking 25 days to complete all searches.
They will not be able to fulfill expedited search requests; however the expedited search option will still be displayed when selecting your required searches.
Any expedited searches will be subject to the non-expedited search turnaround time and fees adjusted
The new Energy Performance Certificate- National is now available to order.
The search from Gateway Surveyors will cover all bedroom sizes for £60 plus VAT. There is no SearchFlow fee on this product.
3, 4 and 5 bedroom options will no longer be available to order.
The search can be found in the Energy Performance section.
For more information please contact your account manager or help desk.
Following customer feedback, we have made a change to the way we display our search fees on the website to make this clearer and simpler for you. We are rolling up the SearchFlow and HUB fees in to one combined fee. The new fee will be known as Service Fee and will be displayed on the pricing sections of the website.
Please note the existing SearchFlow and HUB fees are not changing and the Service Fee will simply reflect the current prices combined in to one.
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